Please read these terms carefully before using aq999. By creating an account and using our platform, you agree to be bound by the following terms and conditions. Last updated: January 2025.
These terms and conditions govern your use of the aq999 platform, including all games, betting markets, promotions, and services available through our website and mobile application. When we say "aq999," "we," "us," or "our," we are referring to the company that operates this platform. When we say "you" or "player," we mean anyone who accesses or uses aq999 in any capacity.
By registering an account on aq999, you confirm that you have read, understood, and agreed to these terms in their entirety. If you do not agree with any part of these terms, you should not create an account or use our services. These terms apply to all users regardless of how they access aq999 — whether through a web browser, mobile app, or any other method.
We operate aq999 with the goal of providing a fair, transparent, and enjoyable gaming experience for players in Bangladesh. These terms exist to protect both you and us, and to ensure that everyone using the platform understands their rights and responsibilities. We have written them in plain language because we believe legal documents should be understandable, not confusing.
To use aq999, you must meet the following eligibility requirements. These are non-negotiable, and failure to meet any of them may result in account suspension or closure:
Each player is permitted to hold only one account on aq999. Creating multiple accounts — whether to exploit bonuses, circumvent restrictions, or for any other reason — is a violation of these terms. If we detect duplicate accounts, all accounts belonging to that individual will be closed, and any balances may be forfeited.
When you register on aq999, you are responsible for choosing a strong password and keeping your login credentials secure. Do not share your password with anyone, and do not allow others to access your account. If you suspect that someone has gained unauthorised access to your aq999 account, contact our support team immediately so we can secure it.
We may require you to verify your identity at any point during your use of aq999. This is known as KYC (Know Your Customer) verification and may involve submitting a copy of your national ID card, passport, or other government-issued identification. We may also request proof of address or proof of ownership of your payment methods. Failure to complete verification when requested may result in withdrawal restrictions or account suspension.
aq999 reserves the right to close or suspend any account at our discretion if we have reasonable grounds to believe that the account is being used in violation of these terms, for fraudulent purposes, or in a manner that threatens the integrity of our platform.
aq999 supports deposits and withdrawals through bKash, Nagad, Rocket, and direct bank transfer. All transactions are processed in Bangladeshi taka (BDT). We do not charge fees for deposits or withdrawals, though your payment provider may apply their own charges.
Deposits are typically processed instantly. If your deposit does not appear in your aq999 account within a reasonable time, contact our support team with your transaction reference number and we will investigate.
Withdrawal processing times depend on your chosen method and your VIP tier within the aq999 Exclusive programme. E-wallet withdrawals are generally the fastest, while bank transfers may take longer. We process withdrawal requests in the order they are received, with priority given to higher-tier VIP members.
Before processing your first withdrawal on aq999, we may require you to complete identity verification. This is a standard security measure designed to protect your funds and prevent fraud. Once verified, subsequent withdrawals will be processed without additional verification unless circumstances change.
aq999 offers various bonuses and promotions to both new and existing players. Each promotion comes with its own specific terms, which are published alongside the promotion details. In the event of a conflict between promotion-specific terms and these general terms, the promotion-specific terms take precedence.
Key points regarding bonuses on aq999:
All games available on aq999 are provided by licensed third-party game developers and use certified random number generators (RNGs) to ensure fair outcomes. We do not manipulate game results in any way. The return-to-player (RTP) percentage for each game is published and accessible within the game interface.
By placing a bet on aq999, you accept that gaming outcomes are determined by chance and that there is always a risk of losing your wagered amount. Past results do not guarantee future outcomes. We encourage all players to gamble responsibly and within their means.
The following activities are strictly prohibited on aq999 and will result in account termination:
In the event of a system malfunction or error that affects game outcomes, aq999 reserves the right to void affected bets and restore account balances to their pre-error state. We will communicate any such actions to affected players promptly.
aq999 is committed to promoting responsible gaming. We provide several tools to help you manage your gaming activity:
If you request self-exclusion from aq999, we will close your account for the specified period and make reasonable efforts to prevent you from opening a new account during that time. Self-exclusion requests cannot be reversed before the chosen period expires. For more information, visit our Responsible Gaming page.
We collect and process personal data in accordance with our Privacy Policy. By using aq999, you consent to the collection, storage, and processing of your personal information as described in that policy. We take data security seriously and implement industry-standard measures to protect your information from unauthorised access, disclosure, or misuse.
aq999 will never sell your personal data to third parties. We may share information with payment processors, game providers, and regulatory authorities as necessary to operate our services and comply with legal obligations.
aq999 provides its services on an "as is" basis. While we strive to maintain uninterrupted service, we do not guarantee that the platform will be available at all times. Scheduled maintenance, technical issues, or circumstances beyond our control may occasionally affect service availability.
To the maximum extent permitted by law, aq999 shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform. This includes, but is not limited to, losses resulting from system downtime, data loss, or interruptions to gaming sessions. Our total liability to any player shall not exceed the balance held in that player's aq999 account at the time the claim arises.
aq999 reserves the right to update or modify these terms and conditions at any time. When we make significant changes, we will notify registered players via email or through an announcement on the platform. Continued use of aq999 after changes have been published constitutes acceptance of the updated terms.
We recommend checking this page periodically to stay informed about any updates. The "last updated" date at the top of this page indicates when these terms were most recently revised.
If you have any questions about these terms and conditions, or if you need assistance with any aspect of your aq999 account, please contact our support team:
We aim to respond to all enquiries within 24 hours, though most live chat queries are resolved in real time. VIP members with dedicated account managers can also reach out directly to their assigned contact for priority assistance on aq999.
Our terms are built on fairness, transparency, and player protection. Here is what matters most when you use aq999.
Every player on aq999 is allowed exactly one account. This protects the integrity of our promotions and ensures a level playing field for everyone. Duplicate accounts are detected and closed automatically.
Every promotion on aq999 comes with clearly stated wagering requirements, expiry dates, and game contribution rates. No hidden conditions, no fine print surprises. VIP cashback has zero wagering requirements.
All deposits and withdrawals on aq999 are processed in BDT through verified local payment channels. Your funds are protected, and we never charge transaction fees on our end.
Every game on aq999 uses independently certified RNGs. We partner only with licensed providers, and all RTP percentages are published. Game outcomes are never manipulated.
Your personal and financial data on aq999 is protected with industry-standard encryption. We never sell your information to third parties and only share data when legally required.
aq999 provides deposit limits, session reminders, and self-exclusion options. We take player wellbeing seriously and our support team is trained to help anyone who needs it.
If anything in these terms is unclear, our 24/7 support team is happy to help. You can also explore our FAQ page for quick answers to common questions about using aq999.