Responsible Gaming at aq999 — Play Smart, Stay Safe

Our Commitment to Responsible Gaming

At aq999, we believe that online gaming is a form of entertainment — nothing more, nothing less. It should bring excitement and enjoyment to your day, not stress or financial hardship. That is why responsible gaming is not just a page on our website. It is a core part of how aq999 operates every single day.

We know that for the vast majority of our players in Bangladesh, gaming on aq999 is a fun hobby. You log in after work, play a few rounds of Fortune Rabbit or place a bet on your favourite cricket match, and log out. But we also know that for a small number of people, gaming can become problematic. It can start affecting your finances, your relationships, and your mental health. That is exactly why aq999 has invested in building tools and systems that help you stay in control.

Every feature described on this page is available to all aq999 players — free of charge, no questions asked. Whether you have been playing on aq999 for years or you just created your account yesterday, these tools are here for you whenever you need them.

Deposit Limits

One of the most effective ways to manage your gaming budget on aq999 is to set deposit limits. This feature lets you cap the amount of money you can deposit into your aq999 account over a specific period. You can set daily, weekly, or monthly deposit limits directly from your account settings.

Here is how it works: if you set a daily deposit limit of 2,000 BDT on aq999, the system will automatically block any deposit that would push you over that amount for the day. No exceptions, no overrides. If you want to increase your limit, there is a mandatory 24-hour cooling-off period before the change takes effect. However, if you want to decrease your limit, the change applies immediately. This is by design — aq999 makes it easy to tighten your controls and harder to loosen them.

Session Time Reminders

It is easy to lose track of time when you are in the middle of an exciting game on aq999. That is why we offer session time reminders. You can configure alerts that notify you after a set period of continuous play — for example, every 30 minutes, every hour, or every two hours.

When the reminder pops up, it shows you exactly how long you have been playing on aq999 and your net win or loss for that session. This gives you a clear picture of where you stand, so you can make an informed decision about whether to continue or take a break. Many of our regular players in Bangladesh tell us this is one of the most useful features on the platform.

Cool-Off Periods

Sometimes you just need a break. The cool-off feature on aq999 lets you temporarily suspend your account for a period of your choosing — 24 hours, 7 days, 30 days, or 90 days. During a cool-off period, you cannot log in, place bets, or make deposits on aq999. Any pending bonuses or promotions will be paused and resumed when your cool-off ends.

This is different from self-exclusion (which is more permanent). A cool-off is designed for those moments when you feel like you need to step away for a bit, clear your head, and come back refreshed. There is no penalty, no judgement, and no impact on your account standing at aq999.

Self-Exclusion

For players who feel they need a longer or more permanent break from gaming, aq999 offers a self-exclusion programme. You can exclude yourself from the platform for 6 months, 1 year, or permanently. During self-exclusion, your aq999 account is completely locked. You will not receive any marketing emails, promotional messages, or notifications from us.

If you choose permanent self-exclusion from aq999, your account will be closed and any remaining balance will be returned to you via your registered payment method. This decision cannot be reversed. For time-limited self-exclusion, your account will remain locked for the full duration — no early reactivation is possible, even if you contact support.

To activate self-exclusion on aq999, go to your account settings or contact our support team at [email protected]. We will process your request within 24 hours.

Preventing Underage Gaming

aq999 is strictly an 18+ platform. We have zero tolerance for underage gaming. Every player must complete age verification during the KYC process before they can deposit or withdraw funds. We use document verification and cross-referencing to ensure that no one under 18 can access real-money gaming on aq999.

If you are a parent or guardian and you are concerned that a minor may have access to an aq999 account, please contact us immediately. We will investigate and take appropriate action, including closing the account and refunding any deposits.

We also recommend that parents use parental control software to restrict access to gaming websites on shared devices. This adds an extra layer of protection beyond what aq999 can enforce on our end.

Recognising Problem Gaming

Problem gaming does not happen overnight. It builds gradually, and the signs can be subtle at first. Here are some warning signs that your gaming habits on aq999 or any other platform may be becoming unhealthy:

• Spending more money on gaming than you can comfortably afford to lose.
• Chasing losses — continuing to play on aq999 in an attempt to win back money you have already lost.
• Borrowing money from friends or family to fund your gaming activity.
• Feeling anxious, irritable, or restless when you are not playing.
• Neglecting work, studies, or family responsibilities because of time spent gaming on aq999.
• Lying to people close to you about how much time or money you spend on gaming.
• Using gaming as a way to escape stress, depression, or other personal problems.

If you recognise any of these patterns in yourself, please take action. Use the tools available on aq999 — set limits, take a cool-off, or activate self-exclusion. And do not hesitate to reach out to our support team. We are here to help, not to judge.